Frequently Asked Questions (FAQs)
about the Famous Artists' Cat prints
and other cat art in The Cat Gallery

The Art Works, the company that produces the cat art prints for The Cat Gallery, is located in New Mexico.  If you have any questions not answered here, please send me an email.

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Q:  How fast is delivery in the US?
A:  First Class:
West Coast:  about 3 days
East Coast:  about 3 to 5 days (depending on location)
Rest of US:  about 3 to 5 days (depending on location)

These times are estimates and can vary considerably, depending on the USPS.  The Cat Gallery cannot guarantee exact delivery times.

Christmas Shipping:
Expect slower delivery as Christmas approaches.  The final week before Christmas, California and neighboring states should receive orders in time for the Holiday.  However, the closer December 25th approaches, the stronger it is recommended that you use Express Mail.
The final week, as a Christmas present, The Cat Gallery will send your First Class orders as Priority Mail, which generally takes as long as First Class, but is given priority.  No arrival dates can be guaranteed, except by Express Mail.

Express Mail:
Generally next day

Q:  How fast is delivery to Canada?
A:  First class mail will take about a week.
Expect slower delivery as Christmas approaches.

Q:  How fast is delivery to Europe?
A:  First Class Air Mail should take about 7 days and no more than 10.
Expect slower delivery as Christmas approaches.

Q:  How much is shipping?
A:  Currently, Visa and Mastercard are accepted for all orders.  The costs are based on weight.  So, depending on the size of the prints ordered, you might be able to purchase several prints and have them shipped in one mailing tube for the price of one, which is $5.00 for First Class mail.  Canvases are shipped in boxes and the price depends on the size and weight.  Your shipping costs will be automatically calculated for you as you fill out the order form, so you will know how much they will be before your purchase is completed.

Q:  What's the best way to frame the prints that are on archival paper?
A:  This depends on the colors of the art itself and the style of decorating you use in your home.  The outside dimensions of the prints are standard sizes, so you can find a ready-made frame if you wish.  A framer can provide you with advice and let you try out various mats and frames to see how they work together and enhance the picture.  To maintain the archival quality of a work of art, it is recommended to use an acid-free mat (which keeps the picture away from the glass, which contains acid) and an acid-free backing board.  Do not use cardboard as a backing for your pictures.

Q:  What's the best way to frame the canvas impressions?
A:  Since the canvases are finished with a coat of UV-protective varnish, they do not have to be under glass.  The picture that you receive stretched on canvas is without the white border.  They are standard sizes, so here again, you could find a ready-made frame or order something through a framer.

Q:  Do you take commissions?
A:  I'm sorry, but at this time I'm not painting commission pieces.  The only exception right now would be if you wanted a picture of a woman with a cat and you didn't care what they looked like :-)  (I'm experimenting now.)

Q:  Do you donate your art to charities?
A:  Yes, I do.  Please see the page on 'Charity Donations' for a list of animal organizations to which I've given my prints for their art auctions.  If you know of animal charities that hold auctions to raise money for their programs, please let me know.

Q:  Will there be a Customs charge on orders outside of the USA?
A:  It will depend on the cost of the item and the country.  Please check with your Customs officials or Post Office before placing an order to know what to expect when your order arrives.  For instance, if you order a canvas print, you may have to pay Customs duty on it.  If your order is not picked up by a certain time, your Post Office may return it.  You would receive a refund for the item minus all shipping charges.